Service Manager

Apply Before : 2021-03-05 ((7 Days Left))

Salary : Range

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Infra Equipment Solution Pvt.Ltd

Thadobharyang-15, Sitapaila, Ring Road, Kathmandu, Nepal (1 Openings)

Job description

Manages service department team members, including customer service interactions, reports, and repairs. Provides the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.

 

Skills

    • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
    • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
    • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
    • Assists with or performs administrative tasks
    • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
    • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
    • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
    • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues

Education

    • Bachelor degree in Management

Benefits

    • Refreshment Frequent Outings
    • Monthly and annual leave
    • Dasain bonus
    • Insurance

Job Detail

  • Location Kathmandu
  • Company Infra Equipment Solution Pvt.Ltd
  • Employment TypeService Manager
  • No. of Vacancy1
  • Job Type Full Time
  • ExperienceNot less than 3 yrs
  • GenderMale

Company Profile

More than a decade of working experience in the field of Heavy Construction Equipment sales & marketing with 8 years of leading and establishing Doosan Construction Equipment in Nepal.ISNPL has diversified its business activities including imports of spare parts, heavy equipment, concreting equipment, road equipment, tunneling equipment, attachment and aftermarket sales & servicing of the equipment. 

View Company Profile

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